WHAT IS THE DELIVERY TIME FOR MY ORDER?
All orders with products that are in-stock, are shipped within 1-3 business days of placing an order. If your order contains one or more items that are currently out of stock, we won't ship your order until all of the items are here. If you would like your items to ship separately, please place two separate orders. Once your order has been handpicked and prepped for shipping, an email confirmation will be sent out. *orders placed during sales and promotions will be subject to a longer processing and shipping time.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
You will receive an email with a tracking number, confirming that your order has been shipped (be sure to check your spam folder).
HALF OF MY ORDER IS ON PRE-ORDER, WILL I RECEIVE SEPARATE PACKAGES?
If your order contains a pre-order item, all items will ship together when the pre-order item becomes available. If you would like your items to ship separately, please place two separate orders; otherwise, a split-ship fee can be paid to have your order sent out in multiple parcels.
DO YOU SHIP INTERNATIONALLY?
At the moment we only ship within Canada.
CAN I DO IN STORE PICKUP?
Yes! A curbside pickup option will become available at the checkout once the shipping section has been filled out. Please note, this option is only available to B.C. residents.
HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?
You will receive an email confirmation saying your order is “Ready for pickup!” (be sure to check your spam folder).
WHAT SHOULD I BRING WITH ME WHEN PICKING UP MY ONLINE ORDER?
Please bring your order confirmation email (shown on your mobile device). Someone else may also pick up your order, as long as we have been informed or if they bring the confirmation information.
HOW MUCH WILL IT COST TO SHIP MY ORDER?
Shipping costs vary depending on the items in your order.
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ONLINE ORDERS?
Due to the nature of our products all sales are final on any hair care & skin care brands. We do offer returns or exchanges on any apparel within 7 business days.
MY ITEM ARRIVED DAMAGED/BROKEN, WHAT SHOULD I DO?
Oh no! Please send us an image of the defective item to firstname.lastname@example.org to start a claims process for the item(s). Either a replacement or refund will be issued depending on the case. Please note, all damages must be emailed within 7 days of the parcels delivered date to be covered.
WHAT IS YOUR RETURN POLICY DURING THE HOLIDAY SEASON?
Holiday gifts can be returned for exchange or store credit prior to January 9th, 2022 with gift receipt. This applies only to apparel.
CAN I BUY A GIFT CARD FOR THE SALON ONLINE?
Yes! Please see the gift card tab to purchase. Please note that all gift cards purchased through our online store can be redeemed towards services in the salon.
CAN I BUY A GIFT CARD FOR THE ONLINE SHOP?
Yes! Please see the gift card tab to purchase.